Privacy Policy hemat138 – We Protect Your Data the Way We Protect Your Wins

Hemat138 collects the personal information needed to provide you with a safe, efficient, and personalized service. We only collect data that is truly necessary and never request information irrelevant to your use of the platform.

Information You Provide Directly

• Registration information: Full name, date of birth, phone number, email address, and residential address.
• Identity verification documents: A copy of your MyKad or passport for the KYC (Know Your Customer) process.
• Financial information: Bank account number, account holder name, and eWallet details for deposit and withdrawal processing.
• Communication: Records of conversations with our customer support team.

Automatically Collected Information

• Technical data: IP address, browser type, operating system, and screen resolution.
• Activity data: Login records, game history, deposit and withdrawal transactions.
• Device data: Device type, model, and unique device identifier (for mobile access).
• Location data: General location based on IP address for verification and security purposes.

Every piece of information we collect has a clear and legitimate purpose. hemat138 uses your personal data solely for the purposes stated below — nothing more, nothing less.

• Account management: Creating, verifying, and managing your member account on the hemat138 platform.
• Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Identity verification (KYC): Meeting legal and regulatory compliance requirements and preventing fraud and money laundering.
• Service provision: Allowing you to access all games and platform features seamlessly.
• Customer support: Processing and responding to your inquiries or complaints promptly and accurately.
• Personalization: Personalizing content, promotions, and game recommendations based on your preferences.
• Platform Security: Detecting and preventing fraudulent activity, abuse, and security threats.
• Legal compliance: Fulfilling applicable legal and regulatory obligations.

Hemat138 does not sell, rent, or disclose your personal data to third parties except in the following limited and legitimate circumstances:

• Payment service providers: Required transaction information is shared with payment processors (such as DuitNow and FPX gateways) solely to complete your transaction.
• Technology service providers: Technology partners who help operate the platform infrastructure, bound by strict confidentiality agreements.
• Legal authority: When required by law, court order, or direction from a legitimate regulatory authority.
• Identity verification: Recognized third-party KYC verification services to ensure the validity of identity documents.

Protecting your personal data is hemat138's top priority. We continuously invest in the latest security technologies and practices to keep your information safe at all times.

• 256-bit SSL Encryption: All data transmitted between your browser and hemat138's servers is protected by the highest level of encryption.
• Two-factor authentication (2FA): An additional security layer to protect your account from unauthorized access.
• Continuous monitoring: An automated security monitoring system operates 24/7 to detect suspicious activity.
• Internal access controls: Only designated staff with a legitimate work need are permitted to access members' personal data.
• Regular security audits: Independent security assessments are conducted regularly by third-party cybersecurity experts.
• Secure data backup: Data is backed up regularly and stored at a secure, separate location.

While we take the most comprehensive measures, no security system can guarantee 100% protection. In the event of any data breach affecting your information, hemat138 is committed to notifying you within the timeframe required by law.

Hemat138 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small data files stored in your browser when you visit our website.

Types of Cookies We Use

• Essential cookies (required): Required for core platform functions such as login, session security, and language preferences. These cookies cannot be disabled.
• Performance cookies: Collecting information about how you use the platform to help us improve its performance.
• Functional cookies: Saving your preferences such as game choices and display settings for a better experience.
• Analytics cookies: Helping us understand aggregate usage patterns to improve the platform.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect certain features of the hemat138 platform. A guide to managing cookies is available in your browser settings page.

Under Malaysia's Personal Data Protection Act (PDPA) and hemat138's policy, you have the following rights regarding your personal data:

Hemat138 takes the protection of children's privacy very seriously. Our platform is not designed for use by individuals under the age of 21, and we do not intentionally collect personal data from this group.

• Registering on the hemat138 platform requires age verification during the KYC process.
• If we find that a child's data has been collected unintentionally, that information will be deleted immediately.
• Parents or guardians who find that their child has registered on our platform are requested to contact hemat138 customer support immediately.

Hemat138 only retains your personal data for as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by law.

After the relevant retention period expires, data will be securely deleted or anonymized in accordance with hemat138's data disposal procedures.

Hemat138 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other legitimate reasons. When we make material changes, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying a clear notice on the platform's home page for a reasonable period.
• Sending a notification to your registered email address if the changes materially affect your privacy rights.

Continued use of the hemat138 platform after any Privacy Policy changes take effect constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or hemat138's management of your personal data, we welcome you to reach us through the following channels: